UK:   +44 0117 972 7200

 USA:     +1 410 462 0986


On-line On-line shop
Terms & Conditions
Terms Terms & Conditions

Please read these terms and conditions carefully before transacting as they specify the terms under which we agree to sell products to you. You may want to print this page for your future reference.

If you have any issues or questions, you can contact us on +44 (0)117 972 7200 during UK standard office hours (9.00am - 5.00pm GMT) or by email if you prefer at:


HaylesandHowe, Hayles & Howe are trading names of Hayles and Howe Ltd, which is a company registered in England and Wales (No. 3134899) VAT No: (667 2189 06) at Templegate, Mead Rise, Bristol BS3 4RP, UK. By using this website, you agree to be bound these terms and conditions. If you do not agree to be bound by our terms, you must not use this website for any purpose
Your statutory rights are not affected by these terms and conditions, but, we reserve the right to refuse to supply goods or services at our discretion and without further explanation  We cannot be held responsible for any injury caused by improper use.

Offer and acceptance

A binding contract is formed between you and Hayles and Howe Ltd when you receive confirmation from us by e-mail, telephone or other means that your order has been despatched. Please note that regardless of the name of the website you bought products on, the contract is between you and Hayles and Howe Ltd


The price you pay for is displayed clearly on the website and includes Value Added Tax for UK residents, This will be added during Checkout. Taxes and import duties for overseas deliveries are your responsibility.
We check the website daily to ensure that our pricing is correct. In the instance that our prices are displayed incorrectly, we will notify you of the error prior to despatch of the goods and give you the opportunity to cancel your order should you wish.
Our prices are set in pounds sterling, but if you are buying from overseas you may be charged in local currency.


All items are despatched safely and securely.

If items are out of stock, you will be contacted by one of our executives who will ask you how you would like to proceed.
Delivery on all orders are costed based on weight, and require a signature at the delivery point. If you instruct the courier company to leave products unattended, we will not be responsible for loss. 

We reserve the right to amend our mailing policy any time

Returns / Cancellation of orders under UK law (UK customers only)

This site trades in accordance with recent EU directives for online trading as follows:

  • All goods come with a 7 day no quibble guarantee. If for any reason at all you are not happy with what you've bought simply return it to us within 7 days of placing your order and we will exchange it for an alternative product or refund your money. Please note that postage and packaging costs are non refundable.

i. The product(s) must be in its original condition and in the box or packaging in which it arrived.

We must receive the product within 7 days from order being completed.
ii. We do not refund postage and packaging
iii. Returned products will be subject to a re-stocking fee of 30%. This will be deducted from your refund.
iv. You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund
v. Personalised goods or made to order goods are excluded

  • We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
  • We do not store your credit card details

To cancel you should telephone UK +44 (0)117 972 7200 or USA +1410 462 0986 or write to the following address, clearly marking the envelope "RETURNS" within seven days of delivery of your items, quoting your order number. You will be given a return number that must be used when returning your goods.

Hayles and Howe Ltd - Returns
Templegate, Mead Rise, Bristol BS3 4RP, UK.

Hayles and Howe Inc - Returns
2700 Sisson Street, Baltimore, MD 21211, USA.

Any ‘returns’ address details and billing on your credit/debit card are to ‘Hayles and Howe Ltd’ as Paypal maintain all Billing.

Data Protection "Safe & Secure Ordering"

We use PayPal to take payment for items online. This is via a secure server and we do not keep records of any card details. The PayPal system checks the address that the card is registered to against the address given for delivery – if you would like the order to be delivered to a different name/address, please email us with these details as soon as you have made the purchase.

Please note: We may ask for verification of ID to safeguard your card against online fraud, please do not take offence!

Our online ordering system is more secure than handing over your card details in any restaurant or shop, however if you would prefer not to order online, please  phone us on UK +44 (0)117 972 7200 or USA +1410 462 0986 with your order & card details, or select the Pay by mail Option within the checkout page for Bank Transfer or send a cheque or postal order (made payable to Halyes and Howe Ltd) to the following address:

Hayles and Howe Ltd - Orders
Templegate, Mead Rise, Bristol BS3 4RP, UK.

Hayles and Howe Inc - Orders
2700 Sisson Street, Baltimore, MD 21211, USA.

Please make sure you include the following information:

  • Name
  • Delivery Address
  • Email Address (for confirmation of order)
  • Item name, code, quantity & colour/size (if applicable)
  • Telephone number (in case of queries with your order)

Fourtiers Ltd hold your order details on a secure database for the purpose of fulfilling orders. Your credit card details are not held by Fourtiers and cannot be accessed after an order has been placed

Unlawful Provision

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

Governing law and jurisdiction

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.
Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.

Ornamental plasterwork and scagliola, decorative plaster and 
fibrous plaster specialists Hayles and Howe
Terms & Conditions



Copyright © 2013 Hayles and Howe Ltd,     WebSite Design by Fourtiers Ltd,    (Last updated: 17-02- 2015)

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